ST. PAUL'S HOSPITAL / Customer Services Manager

ST. PAUL'S HOSPITAL / Customer Services Manager

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Classified Post Online: "/ JOB DETAILS Date Posted: 06 Jun 2009
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ST. PAUL'S HOSPITAL

Customer Services Manager

Responsibilities:

* Manage the operations of Admission, Domestic and Customer Services for immediate improvement by achieving operational targets, maximizing resources utilization and implementing best work practices
* Review existing practices by formulating strategic and tactical plans to drastically improve customer services and upgrade our service standards by establishing relevant standards, policies and procedures
* Explore new service and operational initiatives to enhance quality, efficiency and effectiveness
* Motivate team members to provide excellent customer services to patients, internal customers and related parties aiming at fostering internal and external customer comfort and satisfaction
* Think strategically and work tactically with focus in establishing professional forces to meet future hospital development
* Prepare annual budget and monitor expenditures so as to obtain maximum revenues

Requirements:

* Bachelor degree holder in Hotel Management, Hospitality or related disciplines
* Minimum 5 years’ relevant experiences preferably in 5-star hotel or hospital setting
* Proficiency in Oracle, SAP and other office softwares and technologies
* Possess strong interpersonal, communication, analytical and management skills with customer service oriented mindset in dealing with different kinds of walks
* Be self-motivated, assertive and decent with strong desire to deliver quality services
* Good spoken and written English and Chinese including Putonghua
* Those candidates possess less experiences will be considered for another post of Customer Services Supervisor

We offer attractive remuneration packages and fringe benefits to the right candidate. Interested parties, please send your full resume with present and expected salary to Human Resources Manager, St. Paul’s Hospital, 2 Eastern Hospital Road, Causeway Bay, Hong Kong, or email to sph.hr@mail.stpaul.org.hk on or before 20 June 2009. Please quote the position applied and reference number on the envelope or email.

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