Bureau Veritas / Assistant Manager - Customer Services (toys testing lab) - Hong Kong - JobsDB.com

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Emp. Ref. No: KB/CS/AM JobsDB Ref.: JDB214038994
Bureau Veritas Hong Kong Limited
Position Posted
Assistant Manager - Customer Services (toys testing lab)
26 Jun 09
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Application Support (5-day work)
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Company Description
Bureau Veritas is an international group with a core business of conformity assessment, applied in the areas of quality, health, safety, environment and social responsibility. Bureau Veritas serves more than 300,000 customers throughout the world. Present in 140 countries with 850 locations, Bureau Veritas revenues reached more than 2 billion euros. Bureau Veritas employs more than 33,000 staff including many experts. Founded in 1828, Bureau Veritas is recognized and accredited by the largest national and international bodies.

In Hong Kong, Bureau Veritas employs over 2,000 staff and specializes in consumer products testing, quality assurance & inspection services which cover wide range of products including toys, textile & garments, chemical, hardlines & electrical products. To cope with our continuous expansion, you are cordially invited to join as one of our professional associates.


Assistant Manager - Customer Services (toys testing lab) Post Date: 26 Jun 09

Responsibilities :

* Lead a Customer Services team to deliver quality customer services to our clients in coordination of all our services derived from clients' queries, especially on the safety testing and conformity of consumer products, such as toys, juvenile products, furniture, hard goods, etc
* Review, clarify requirement with clients and answer clients’ enquiries in a professional manner, collect all necessary material and information to concerning labs for further lab testing
* Coordinate with internal labs to handle complaints and satisfy customers’ needs by providing efficient feedback and best solutions.
* Maintain, implement and improve an effective and user-friendly system we use with clients for data capturing and data sharing.
* Enhance client relationships through the provision of professional related support services from client enquiry to coordination, execution, reporting and customer care.



Requirements:

* Degree or above in any disciplines
* Proficient in spoken and written English & Chinese
* Minimum 5 years of customer services experience in commercial testing laboratory, manufacturing, trading, buying office or merchandising field, of which 3 years at supervisory or managerial capacity
* Strong interpersonal skills with positive attitude
* Able to work under pressure in a high stress environment
* Excellent communication skills and presentation skills



Excellent career advancement plus attractive fringe benefits including 5-day work, annual leave, bank holiday, double pay, bonus, medical insurance, education subsidy and comprehensive on-the-job training will be offered to the right candidate.

Interested parties please send your letter of interest and resume stating date of availability, present and expected salary to the Human Resources Division, Bureau Veritas Hong Kong Limited via one of the following channels. Please mark 'CONFIDENTIAL' and position applied with reference no. on your application.

E-mail
bvcps_cv2@hk.bureauveritas.com

Mail
1/F, Pacific Trade Centre, 2 Kai Hing Road,
Kowloon Bay, Kowloon

For more company details, please visit www.bureauveritas.com/cps.

(Personal data collected would be used for recruitment purpose only.)




Career Level Entry Level
Qualification Non-Degree Tertiary
Yr(s) Exp 2 year(s)
Job Category Customer Service, Laboratory, Quality Assurance, Control & Testing / ISO
Job Location Kwun Tong Area
Salary Negotiable
Job Type Full Time, Permanent
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Tags: assistant manager, CS, customer services, Laboratory, manufacturing, merchandising, Quality assurance, sales, Testing, toys, trading

JobsDB.com - Assistant Manager - Customer Services (toys testing lab) Job is part of Hong Kong Customer Service Jobs, Laboratory Jobs, Quality Assurance Jobs, Control & Testing Jobs, ISO Jobs. Jobs provided by Bureau Veritas Hong Kong Limited.
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