sharp proxy / manager - document system (cs basis)

Emp. Ref. No: SVCDSSMGR-JOBSDB0609
JobsDB Ref.: JDB215140694

Sharp-Roxy (HK) Ltd
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Position Posted
SALES EXECUTIVE - DIRECT SALES
31 Jul 09
PLANNING EXECUTIVE (6-month contract)
28 Jul 09
Section Manager - Logistics
24 Jul 09
ASSISTANT MANAGER - PRODUCT MARKETING
24 Jul 09
PLANNING EXECUTIVE (6-month contract)
24 Jul 09
Section Manager - Logistics
17 Jul 09
CUSTOMER SERVICE EXECUTIVE (CONTRACT BASIS)
16 Jul 09
PLANNING EXECUTIVE (6-month contract)
16 Jul 09

Company Description
With our cutting-edge technologies developed over the last 50 years, we aim to continue developing unique products and devices that contribute to the peoples and societies throughout the world.
MANAGER - DOCUMENT SYSTEM (CUSTOMER SERVICE BASIS)
Post Date: 10 Jul 09
Responsibilities
Manage the daily operations & review current work procedure on a regular basis to team members
Lead, motive and deploy effective customer services force to achieve the Company's business objectives
Administer the team to assure the performance and level of output to meet customers and management satisfaction
Monitor the performance of service technicians and keep track record to ensure high quality of service force all the time
Generate monthly reports on service quality and Key Performance Index (KPI) to either management or customers for continuing improvement
Conduct business review with sales teams to provide pre-sales and post-sales support solutions to customers
Analyze and manage monthly planning for consumable product PSI (Purchase/Sales/Inventory) and responsible for DS service income P&L
Requirements
Diploma holder of Electronic Engineering or other relevant disciplines
Minimum 5 years experience in different aspects such as customer serivce, technical / engineering, etc
Experience in Document System working environment is preferable but not essential
Result-oriented with excellent customer service management skills; an enthusiastic and convincing leader with can-do attitude
Able to work under pressure with tight deadlines and schedules in a dynamic and challenging environment
Be a strong team player with outstanding presentation, communication and interpersonal skills
Excellent MS Office Application with solid knowledge of Networking system
Excellent spoken and written in English, Chinese and Mandarin
Immediate available is preferred
We offer 5-day work. Please send your detailed resume together with salary history and expected salary to:- Manager, Human Resources Department, Sharp-Roxy (HK) Ltd. by e-mail to hr@srh.sharp-world.com

For product & corporate information, please visit our official homepage http://www.sharp.com.hk or http://www.sharp-world.com