Student Financial Assistance Agency - Investigation Officer

Government Vacancies Enquiry System: "Government Vacancies Enquiry System

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Job Number: 17968

Department: Student Financial Assistance Agency

Job Title: Investigation Officer (one year contract)

Salary: $20,740 per month

Entry Requirements: (1) Completed Form 5 with 5 subjects at Grade “E” or above in the Hong Kong Certificate of Education Examination (HKCEE) (including Chinese Language, English Language (Syllabus B) and Mathematics) or equivalent. For those sitting for HKCEE in 2007 or after, at Level 2 or above for Chinese Language and English Language; (2) A minimum of 8 years’ full-time working experience with good job records, including 2 years at supervisory level. Experience in handling assessment and/or customer services would be an advantage; (3) Independent, self-motivated, able to work under pressure, strong analytical mind and good leadership and inter-personal skills; (4) Good command of both oral and written English and Chinese with effective communication skills; and (5) Skilful in the operation of computer softwares (e.g. MS Word, Excel, etc).

Notes: (1) Applicants must provide supporting documents proving that they have attained the above-mentioned academic qualifications and working experience. Applications will not be considered if the applicants fail to provide the supporting documents. (2) The personal data provided in application letters will be used for recruitment and other employment-related purposes. It may be provided to Government departments and other organizations or agencies authorized to process the information for purposes relating to recruitment by and employment with the Government, e.g. qualification assessment, medical examination, employer’s reference and integrity checking etc, as necessary. Information on unsuccessful candidates will normally be destroyed 12 months after the completion of the recruitment exercise. Your provision of all the personal data requested for application of this post is obligatory. Your application will not be considered if you fail to provide all information as requested; or it is not clear from your statement that you possess the minimum qualifications, working experience, or other requirements specified for the job; or you failed in the integrity checking. After submission of application letters, you are required to notify this Agency if there are any subsequent changes to the information provided. You may also call the above enquiry number for correction of or access to your personal data.

Duties: (1) To assess the eligibility of applicants for student financial assistance under the financial assistance schemes administered by the Agency; (2) To perform outdoor investigation/authentication work (including paying home visits to successful applicants); (3) To train and supervise a team of clerical staff in processing applications including checking the application data, data input, issuing/filing of notifications etc.; (4) To investigate complaints; (5) To liaise with schools and other government departments for processing the applications for student financial assistance; and (6) To answer enquiries from the public and schools.

Terms of Appointment: The successful candidate(s) will be appointed on non-civil service contract terms for one year.

Fringe Benefits: (1) A gratuity may be granted upon satisfactory completion of the contract with consistently satisfactory standard of performance and conduct. The amount of gratuity payable, when added to the Government’s contribution to a Mandatory Provident Fund (MPF) scheme required by the MPF Schemes Ordinance (Cap. 485), equals 10% of the total basic salary drawn during the contract period; and (2) 12 days of annual leave whereas rest days, public holidays, maternity leave and sickness allowance, where appropriate, will be granted in accordance with the provisions of the Employment Ordinance.

Enquiry Address: 12/F., Cheung Sha Wan Government Offices, 303 Cheung Sha Wan Road, Kowloon (Attn: Personnel Section).

Enquiry Telephone: 2110 2079

Closing Date:
(dd/mm/yyyy)
17/07/2009

Newspaper(s) Advertised and Date(s):

General Notes: (1) Non-civil service vacancies are not posts on the civil service establishment. Candidates appointed are not on civil service terms of appointment and conditions of service. Candidates appointed are not civil servants and will not be eligible for posting, promotion or transfer to any posts in the Civil Service. (2) Candidates appointed must be permanent residents of the Hong Kong Special Administrative Region unless specified otherwise. (3) The entry pay, terms of appointment and conditions of service to be offered are subject to the provisions prevailing at the time the offer of appointment is made. (4) It is Government policy to place people with a disability in appropriate jobs wherever possible. If a disabled candidate meets the entry requirements, he/she will be invited to attend the selection interview/written examination without being subject to any further shortlisting criteria. (5) Holders of academic qualifications other than those obtained from Hong Kong institutions/Hong Kong Examinations and Assessment Authority may also apply but their qualifications will be subject to assessments on equivalence with the required entry qualifications. They should submit copies of their official transcripts and certificates by mail to the above enquiry address.

How to Apply: Application letters, together with detailed resume and photocopies of academic result/certificates and employment proofs (e.g. employment certificates, reference letters, etc.) should reach the above enquiry address not later than 17 July 2009. Please state “Application for Investigation Officer” on the envelope. Applicants who are not invited to interview within 8 weeks from the closing date of application should assume their applications unsuccessful.

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