employer retraining board - manager (cs)

employer retraining board - manager (cs)


employer retraining board - manager (cs)

/ JOB DETAILS
Date Posted: 18 Jul 2009

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Monday 20th July, 2009
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EMPLOYEES RETRAINING BOARD
The Employees Retraining Board (ERB) is a statutory body which provides quality training programmes and services to those aged 15 or above with education level at sub-degree or below. Our vision is to help build up a flexible, high quality and resilient work-force for the knowledge-based economy of Hong Kong. To achieve this goal, we invite high caliber candidates to join us for the following positions.
Manager (Customer Services) (Ref: M(CS)-7/09)
Applicants should refer to the ERB website (http://www.erb.org) for more details about the Major Responsibilities and Entry Requirements.Remuneration and Terms:The ERB is an equal opportunity employer. The successful candidates will be appointed initially on a one-year contract with prospect to transfer to longer-term contract or continuous employment thereafter. We offer competitive packages commensurate with qualifications and experience. In addition to 5-day week, we provide annual leave, medical and dental benefits, insurance coverage and retirement scheme.All Applicants to Note:1. Application should be made by completing the ERB Job Application Form obtainable from the ERB website (http://www.erb.org). They should be forwarded together with a detailed resume either by email to hr@erb.org or by hand / by post to HRA Section, 43/F Hopewell Centre, 183 Queen's Road East, Wanchai, Hong Kong (office hours from 9 a.m to 7 p.m on Mondays to Fridays).2. The position applied for, with reference no., should be stated on the envelope or at the subject title of the email. Applications without a completed ERB Job Application Form may not be considered.3. The deadline for application is 30 July 2009.4. Shortlisted applicants may be required to sit for a written test. 5. Collected personal data is for recruitment purpose only. Personal data of unsuccessful candidates will be destroyed soon after selection, and definitely within 6 months.

More openings @ this company
PositionManager (Customer Services)Ref. No.M(CS)-7/09DivisionCorporate ServicesResponsibilities
To formulate, implement and review customer services strategies and policies, including the development and implementation of the customer services model and relevant operational manuals and guidelines;
To oversee the provision of services to the public, including monitoring the operation, quality and performance of the Customer Service Hotline service and to conduct statistical call analysis and reports for management review;
To ensure that the entire complaint handling process and procedure, including preparation of replies to complaints, enquiries and special requests, are in adherence to the established system and requirements;
To provide recommendation and proposal for the enhancement of the customer services provided by ERB, exploring new initiatives for continuous improvement;
To lead and supervise the customer services team to achieve operational targets and ensure best work practices.Requirements
A recognized University degree with a minimum of 8 years' post-degree working experience, of which at least 2 years should be at managerial level;
Experience and knowledge of customer services, complaints handling, preferably in public organizations or NGOs;
Proactive, dynamic, result-oriented and has a high sense of integrity; and
Excellent leadership, analytical, organizational, communication and problem-solving skills, and highly proficient in English and Chinese writing.Date Posted17 July 2009Application Deadline30 July 2009