applied 27-5-09 / csm cars 0508-0903
Emp. Ref. No: ESMD0502J JobsDB Ref.: JDB210441794
Hong Kong Young Women's Christian Association
Company Description
The Hong Kong Young Women's Christian Association (HKYWCA) is one of
the largest non-government organization in Hong Kong, founded in 1920.
It carries the mission to advancing the spiritual, mental, physical
and social well being of the whole person. Services include education,
youth integrated services, women's affairs, elderly caring and
guesthouses, supported by nearly 70 services centers and over 1000
professional staff.
We are inviting qualified candidates to apply for the following position:
Customer Services Officer - English Speaking Members Department (5
days work week)
Post Date: 15 May 09
Responsibilities
Answer the general queries via telephone, email and walk-ins
Greet the members and potential members and promote the membership to
the members
Act as the 'face' of the department for members and provide excellent
customer service
Be a main liaison point between members and the department and ensure
members' comments, queries, suggestions are passed on to the
appropriate persons
Process the cancellations and transfers of classes
Handle cash and cheque payments accurately to ensure these tally with
the applications that have been processed
Liaise with Programme Officer to organise add-on classes if a
particular class becomes full
Requirements
Higher Diploma or above
5-year working experience in activity coordination preferred
Good understanding of Western cultures or native English speaker with
holding valid Work Visa in Hong Kong
Strong communication and interpersonal skills with excellent command
of English, both written and verbal
Good knowledge of MS Office (including Word, Excel, Access, Powerpoint, Outlook)
Able to work both as part of a team and independently
Meticulous, systematic and organized
May also be required to work outside office hours occasionally to
cover for evening classes
Interested parties please send full resume with present and expected
salary to: English Speaking Members Department, Hong Kong Young
Women's Christian Association, Room 302, 1 Macdonnell Road, Hong Kong
or email to: annamun@ywca.org.hk (please quote the appropriate Ref.
No. in the "subject" field of the email and on the envelope).
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